Privacy Policy | Lingdeer

This page outlines Lingdeer’s official Privacy Policy, covering personal data collection, usage, protection, cookies, and user rights for our security cameras, smart hardware, and electronic products. Fully compliant with GDPR, CCPA, and global data protection regulations for customers worldwide.

1. Information We Collect

We collect personal information you voluntarily provide and information automatically gathered when you use our Site, including:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment details (securely processed by third-party payment providers)
  • Order history and purchase records
  • Customer service inquiries and support messages
  • IP address, browser type, device model, operating system, and usage behavior data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data only for legitimate business purposes, including:

  • To process, verify, fulfill, and ship your orders
  • To send order confirmations, shipping notifications, and delivery updates
  • To provide customer support, troubleshooting, and after-sales service
  • To prevent fraud, verify payments, and enhance website security
  • To improve our website, products, user experience, and services
  • To send marketing communications (only with your explicit opt-in consent)
  • To comply with legal obligations, regulations, and lawful requests

3. Sharing of Personal Information

We may share your information only with trusted third parties necessary to operate our business and services:

  • Payment processors (PayPal, Stripe, credit card providers, etc.)
  • Shipping carriers, logistics, and fulfillment partners
  • Web hosting, cloud storage, and website analytics services
  • Legal, tax, or regulatory authorities when required by law

We do NOT sell, rent, or lease your personal information to third parties for commercial purposes without your explicit written consent.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to remember your login status, language, and preferences; analyze website traffic and user behavior; and improve site performance, functionality, and user experience.

You may disable or manage cookies through your browser settings. Disabling cookies may limit some features of our Site.

5. Your Rights Under GDPR & CCPA

Depending on your region, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your personal information
  • Restrict or object to our processing of your data
  • Request data portability
  • Withdraw consent at any time
  • Opt out of the sale of personal information (CCPA)

To exercise these rights, contact us at support@lingdeer.com. We respond to valid requests within 30 days.

6. Data Security

We implement industry-standard encryption, access controls, and security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. No electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website, products, and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect legal, operational, or service changes. The revised version will be posted on this page with an updated “Last updated” date. Continued use of the Site constitutes acceptance of the updated policy.

9. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

  • Shenzhen Linglu Intelligent Technology Co., Ltd.
  • Email: support@lingdeer.com
  • Location: Shenzhen, China