Privacy Policy | Lingdeer

This page outlines Lingdeer’s official Privacy Policy, covering personal data collection, usage, protection, cookies, and user rights for our security cameras, AI smart hardware, new energy products and electronic products. Fully compliant with GDPR, CCPA, and global data protection regulations for customers worldwide.

1. Information We Collect

We collect personal information you voluntarily provide and information automatically gathered when you use our Site, including:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment details (securely processed by third‑party payment providers; we do not store full credit‑card credentials)
• Order history and purchase records
• Company name, company contact details (for B2B business inquiries and bulk orders)
• Customer service inquiries and support messages
• IP address, browser type, device model, operating system, and usage behavior data
• Cookies and similar tracking technologies

Product‑related note for our hardware: Video and audio footage captured by our security cameras is stored locally on your SD card, NVR or local network by default and will not be transmitted to our servers. Footage will only sync to cloud servers if you actively enable our optional cloud service. We are not responsible for the content of video/audio footage captured and stored by your camera devices, which are fully controlled by end users. For our AI smart hardware, new energy and electronic products, we only collect device serial numbers and basic configuration data when you choose to connect to our cloud service. No sensitive personal biometric data will be collected without your explicit consent.

2. How We Use Your Information

We use your personal data only for legitimate business purposes, including:

• To process, verify, fulfill, and ship your orders
• To send order confirmations, shipping notifications, and delivery updates
• To provide customer support, troubleshooting, and after‑sales service
• To handle warranty claims, return requests and B2B quotation follow‑ups
• To prevent fraud, verify payments, and enhance website security
• To improve our website, security cameras, AI smart hardware, new energy products, electronic products, user experience, and services
• To send marketing communications (only with your explicit opt‑in consent)
• To comply with legal obligations, regulations, and lawful requests

Lawful basis for processing under GDPR:

• Contract performance: order fulfillment, shipping, after‑sales support for your purchased goods
• Legitimate interests: fraud prevention, website optimization, responding to business inquiries
• Consent: for marketing communications
• Legal obligation: tax, accounting and regulatory compliance requirements

We do not perform fully‑automated decision‑making that creates legal effects, except for anti‑fraud risk screening for payments. You may request human review for automated fraud decisions.

3. Sharing of Personal Information

We may share your information only with trusted third parties necessary to operate our business and services:

• Payment processors (PayPal, Stripe, credit card providers, etc.)
• Shipping carriers, logistics, freight forwarders, and fulfillment partners (for both retail and bulk B2B shipments)
• Web hosting, cloud storage, CRM and website analytics services
• Legal, tax, or regulatory authorities when required by law

We do NOT sell, rent, or lease your personal information to third parties for commercial purposes without your explicit written consent.

A full list of sub-processors is available upon request.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to remember your login status, language, and preferences; analyze website traffic and user behavior; and improve site performance, functionality, and user experience.

Cookie types used on our website:

• Strictly necessary cookies: required for cart, login and core website functions
• Functional cookies: save your display and regional preferences
• Analytics cookies: collect anonymous visitor statistics with your consent

You may disable or manage cookies through your browser settings or our website cookie consent banner. Disabling cookies may limit some features of our Site. For complete details please review our separate Cookie Policy.

5. International Data Transfers & EEA / UK Market Statement

This website is not intentionally directed to residents of the European Economic Area (EEA) or the United Kingdom. We do not actively advertise, market or promote our products to EEA/UK customers.

If you are located within the EEA or UK and contact us, we will only process your personal data to respond to your unsolicited inquiry. If you voluntarily place an order from the EEA/UK, your personal data may be transferred and stored on servers located in China, the United States or other countries where our service providers operate.

When personal data from EEA / UK users is transferred to jurisdictions without official adequacy decisions, we apply appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission to protect your personal data.

6. Data Retention

We keep personal data only as long as required for stated business or legal purposes:

• Order, invoice and transaction records: retained to satisfy tax, accounting and warranty legal requirements
• Support tickets and correspondence: kept for resolution plus reasonable follow‑up period
• Marketing‑related personal data: stored until you withdraw your marketing consent
• Business customer contact information: retained for ongoing business cooperation or as required by law

When data is no longer needed, we anonymize or securely delete it.

7. Your Rights Under GDPR & CCPA

Depending on your region, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal information
• Restrict or object to our processing of your data
• Request data portability
• Withdraw consent at any time
• Opt out of the sale of personal information (CCPA; we do not sell your personal information)
• EEA / UK residents: lodge a complaint with your local data‑protection supervisory authority

To exercise these rights, contact us at support@lingdeer.com. We respond to valid requests within 30 days.

8. Data Security

We implement industry‑standard encryption, access controls, and security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. No electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website, products, and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

10. Special Note for B2B Business Customers

If you submit inquiries or place bulk orders as a business representative, we may process your company name, business address and staff contact information for quotation creation, order processing, delivery coordination and after‑sales support. This processing is based on contract performance and our legitimate business interests.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect legal, operational, or service changes. The revised version will be posted on this page with an updated “Last updated” date. Continued use of the Site constitutes acceptance of the updated policy.

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

• SHENZHEN LINGLU INTELLIGENT TECHNOLOGY CO., LTD.
• Email: support@lingdeer.com
• Registered Address: Room 906, Factory Building No. 1, Jinxinnuo, No. 50 Baolong Second Road, Baolong Community, Baolong Subdistrict, Longgang District, Shenzhen, Guangdong, China.