Support Center
Care with Heart, Smart Companionship.
Find user manuals, technical documents, FAQs and contact channels for security cameras, AI translators & new-energy power stations
Frequently Asked Questions
Find answers to common questions about our products, orders, shipping and technical setup.
Downloads Center
Access product datasheets, user manuals, quick guides and technical documentation.
Warranty & Return Policy
Learn about our warranty terms, return rules and after-sales service commitments.
Contact Technical Support
Submit a support ticket for technical troubleshooting, product consultation and project support.
Still Need Help?
Our technical and sales team is ready to assist you. Submit your inquiry below, and we will respond within 24 working hours.
Contact Information
- Email:support@lingdeer.com
- Email:johmson@lingdeer.com
- Working Hours:Mon - Fri, 9:00 - 18:00 (GMT+8)
- WhatsApp:
For urgent matters, contact us via WhatsApp directly.
Downloads Center
Download product datasheets, firmware packages and mobile APP installation files. Please carefully read relevant guides before firmware flashing or APP installation.
Product Datasheets
Frequently asked questions
Q: What is your typical lead time for bulk orders?
A: Standard bulk order lead time is 7–15 working days, subject to order quantity and product models. Contact our sales team for an accurate schedule.
Q: Can I upgrade the device firmware by myself?
A: Yes. Please download the firmware package and upgrade guide from our Downloads Center. Always back up your data before flashing and use the correct firmware for your hardware version.
Q: What is your warranty policy?
A: We provide standard manufacturer warranty for all LingDeer products. Details can be found in our Warranty & Return Policy page.
Q: How do I download product datasheets and manuals?
A: Go to the Downloads Center section on this page to get datasheets, brochures, user manuals, firmware and APP files.
Q: What should I do if my device fails to work?
A: Please check the troubleshooting guide first. If the issue persists, submit a support ticket below or contact our technical team directly.