Shipping & Delivery Policy | Lingdeer

This page contains Lingdeer’s official Shipping & Delivery Policy, covering order processing, international delivery times, shipping costs, order tracking, customs duties, and bulk & wholesale sea freight terms for security cameras, AI smart hardware, new energy products and related accessories. This policy applies to both B2B business customers and B2C consumer customers. Fully compliant with EU and US regulations for global customers. This document shall be read together with our Terms and Conditions and Warranty & Return Policy.

For the purpose of this policy:

• “Consumer / B2C Customer”: an individual purchasing products for personal, household, non‑commercial use.
• “Business / B2B Customer”: a company, organisation or individual purchasing products for resale, commercial or business use.

1. Order Processing Time

All orders are processed after successful payment verification. Processing time includes order confirmation, product inspection, packaging, and shipment preparation. Orders are not processed or shipped on weekends or public holidays in China.

1.1 Retail Orders

Processed within 3–7 business days after payment verification.

1.2 Wholesale & Bulk Orders

Processing and delivery timelines are subject to negotiation and written confirmation with our sales team via Proforma Invoice, as we offer sea freight and other bulk shipping solutions for large orders.

1.3 Clearance & Final‑Sale Items

Processed within 5 business days after payment.

2. Shipping Destinations

Lingdeer provides worldwide international shipping, with primary service to Europe, North America, and major global regions. We ship to most countries and regions globally. If your address is remote or restricted, our customer service team will contact you promptly.

3. Risk of Loss and Title Transfer

• B2B Business Orders: Risk of loss, damage or theft of goods transfers to the buyer once goods are handed over to the carrier, in accordance with the agreed sales contract or Proforma Invoice.
• B2C Consumer Orders: Risk of loss or damage transfers to you upon physical delivery of goods to your provided shipping address.

4. Shipping Methods & Estimated Delivery Time

We partner with reliable international couriers and logistics providers, including DHL, FedEx, UPS, USPS, EU standard postal services, and sea freight carriers for bulk orders.

4.1 Standard Air Freight (Retail Orders)

Estimated delivery times after shipment:

• North America (US & Canada): 7–15 business days
• European Union (EU) & United Kingdom: 7–18 business days
• Other regions: 10–20 business days

4.2 Sea Freight (Wholesale & Bulk Orders)

Delivery timelines vary by destination, shipping route, and port congestion, and will be confirmed in writing with the customer before shipment.

Delivery may be delayed due to customs clearance, local postal delays, weather, port congestion, or other force majeure events. Lingdeer is not liable for delays caused by third‑party carriers or local government policies. All delivery times are estimates only and are not guaranteed.

5. Shipping Costs

• Retail orders: Shipping fees are calculated automatically at checkout based on order weight, dimensions, destination, and selected courier. All costs are clearly displayed before payment with no hidden fees.
• Wholesale & bulk orders: Shipping costs (including sea freight) are quoted separately by our sales team based on order volume, destination, and shipping method.

We may offer free shipping promotions under specific conditions, with terms clearly marked on product or checkout pages.

Original shipping fees are non‑refundable for returns due to personal reasons, in line with our Warranty & Return Policy. Fees are refunded only for errors caused by Lingdeer (wrong item, defective goods, etc.).

6. Order Tracking

Once your order is shipped, we will send a confirmation email with a tracking number and link to your registered email address.

• Standard courier orders: Track real‑time status via the carrier’s official website or your Lingdeer account.
• Sea freight bulk orders: We provide shipment updates and estimated arrival times upon request.

Tracking information may take 2–3 business days to update in the carrier’s system.

7. Customs Duties, Taxes & Import Fees

All import duties, VAT, customs fees, brokerage charges, and other cross‑border fees are the sole responsibility of the buyer and determined by the destination country’s customs policies.

Lingdeer does not prepay, bear, or reimburse any customs‑related charges. Failure to pay fees may result in package delay, return, or abandonment, for which Lingdeer is not liable.

8. Lost, Damaged or Missing Packages

• Lost packages: Contact us within 7 business days of the expected delivery date with your order number and tracking info. We will investigate with the carrier and offer a resolution including reshipment or full refund.
• Damaged or missing items: Notify us within 3 business days of delivery with clear photos/videos of the package and products. We will verify and provide a solution including replacement, partial refund, or full refund.

9. Shipping for Returns & Exchanges

All return shipping terms follow our Warranty & Return Policy:

• Personal reason returns: Buyer pays return shipping costs.
• Manufacturer defect/DOA returns (within 30 days of delivery): Lingdeer covers return shipping costs.
• Warranty claims after 30 days: Buyer pays return shipping; Lingdeer covers replacement reshipment.

All returns require a valid RMA number; unauthorized returns will be rejected.

10. Address Accuracy & Undeliverable Packages

Buyers are responsible for providing accurate and complete shipping information.

If a package is returned due to incorrect address, recipient absence, or refusal to accept delivery, the buyer shall bear all related shipping costs and re‑delivery fees (if applicable).

11. Disclaimer & Governing Law

Subject to mandatory local consumer protection law: Our total liability shall not exceed the total amount paid under the relevant order. We are not liable for indirect, consequential or lost‑profit damages for B2B transactions. Nothing in this policy shall exclude liability for death, personal injury or fraud required by applicable consumer law for B2C consumers.

This policy is governed by the laws of the People’s Republic of China. Disputes will first be resolved by friendly negotiation. If negotiation fails, disputes shall be submitted to the competent courts in Shenzhen, China. For B2C consumers residing in EU or other regions with mandatory consumer law, local mandatory consumer protection legislation shall remain applicable.

12. Updates to this Shipping & Delivery Policy

We may update this Shipping & Delivery Policy periodically to reflect legal, operational, or service changes. The revised version will be posted on this page with an updated “Last updated” date. Continued use of lingdeer.com constitutes acceptance of the updated policy.

13. Contact Information

For shipping inquiries, tracking issues, or delivery problems, please contact:

• SHENZHEN LINGLU INTELLIGENT TECHNOLOGY CO., LTD.
• Support Email: support@lingdeer.com
• Wholesale & bulk order inquiries: Contact our sales team directly
• Registered Address: Room 906, Factory Building No. 1, Jinxinnuo, No. 50 Baolong Second Road, Baolong Community, Baolong Subdistrict, Longgang District, Shenzhen, Guangdong, China
• Response Time: 12–24 business hours (Monday‑Friday, excluding public holidays)